WorkInProgress
Introduction
WorkInProgress is a student Capstone team partnering with iCare Village, a Victoria-based home care service provider focused on supporting older adults at home. Our project is an AI booking assistant designed to make the service request process simpler and easier to complete. By combining backend development, database integration, and user-focused conversation design, our team is building a guided booking experience that supports iCare Village's existing workflow.
Acknowledgements
As a team, WorkInProgress is focused on building a practical, accessible, and thoughtful chatbot solution that can support iCare Village’s mission while helping us grow as professionals. We would like to thank iCare Village for giving us the opportunity to work on a project that connects technology with real community needs.
Team Members
Jerret Anderson
(AI Infrastructure and Backend Implementation)Jerret is responsible for AI infrastructure and backend implementation. Jerret contributed to key aspects of the project, researching optimal hosting solutions for AI models, setting up the backend environment, and creating the endpoints needed for the chatbot to communicate outside of its local system. This role demonstrates his skills in backend development, technical research, system setup, and API development. A proactive problem-solver, Jerret excels in adapting to dynamic environments and quickly understanding new technologies. His background in customer service has improved his ability to collaborate effectively with others and respond to real-time challenges. Driven by curiosity and a passion for improvement, Jerret brings a positive, proactive mindset to any team.
Sean Farrell
(Database and API Integration)Sean is responsible for designing and developing the database architecture and API integrations that power iCare Village's AI booking assistant. Sean organizes provider schedules and user data behind the scenes so the chatbot can deliver a smooth, accurate booking experience. Drawing on several years of experience in the hospitality industry, Sean brings a strong foundation in problem-solving and customer service to the development process. His experience in front desk operations and night audit has strengthened his ability to manage complex workflows and troubleshoot issues under pressure, translating real-world operational requirements into reliable software solutions. Through this role, Sean is further developing his skills in backend architecture, database management, and building efficient systems that support real-world customer service needs.
Victor Cardoso
(Conversation Flow and User Experience)Victor designs the conversation flow that connects the AI model, backend system, and user experience. He shapes how the chatbot interprets user needs, stays within appropriate boundaries, and supports a clear booking process. Victor brings experience from a Quality Assurance co-op role, where he worked with test automation and release validation, giving him a strong understanding of software quality from both technical and user perspectives. His customer service experience and UI/UX-oriented mindset also help him create chatbot interactions that are practical and easy to follow. Through this role, he is strengthening his skills in conversation design, AI prompting, and translating user needs into clear technical requirements.